Frequently Asked Questions
Everything you need to know about our timepieces and services.
What is the delivery time for my order?
We offer worldwide shipping via express courier. Orders are typically processed within 24-48 hours, and delivery usually takes 3 to 5 business days depending on your location.
Does Venezianico offer a warranty on its watches?
Yes, every Venezianico watch comes with a 2-year international warranty that covers manufacturing defects from the date of purchase.
What is your return policy?
We accept returns within 14 days of delivery. The watch must be in its original, unworn condition with all protective films and packaging intact to qualify for a full refund.
Are your watches water-resistant?
Yes, all our timepieces have a water resistance rating ranging from 5ATM to 20ATM depending on the collection. Please refer to the specific product page for the exact depth rating.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers. We also offer installment payment options in selected regions.
How do I adjust the metal bracelet of my watch?
Our bracelets feature screw-in or pin links. We recommend visiting a local professional jeweler for adjustment to ensure the integrity of the bracelet, though a specialized tool kit can be used at home.